Effective date: [1/11/2025]

We aim to provide fast, reliable, and secure delivery across Egypt.
Please review the following terms regarding shipping and delivery times.

Processing Time

Orders are processed within 1–2 business days after payment confirmation.

You will receive a tracking number once your order is shipped.

Delivery Time

Delivery typically takes 3–7 business days depending on your city or region.

Deliveries to remote or rural areas may take up to 12 business days.

Shipping Fees

Standard delivery fees apply and are displayed at checkout before confirming your order.

Free shipping may apply for promotional campaigns or order values above a certain limit.

Order Confirmation

Once an order is placed, you will receive a confirmation email or SMS.
Orders cannot be changed after processing has begun.

Failed Deliveries

If the courier cannot reach you, they will make up to two additional delivery attempts.
If the order is not received, it will be returned to us, and re-shipping fees may apply.

Damaged or Lost Packages

If your order arrives damaged or is delayed beyond the delivery window, please contact us within 48 hours.
We will investigate and ensure a suitable solution, such as replacement or refund.

Shipping Accuracy

Please ensure that all address details and contact numbers are correct when placing your order.
We are not responsible for delays caused by incorrect or incomplete information.